Last updated: [Insert Date]
This Booking, Refund & Cancellation Policy explains how [Insert Business Name] (“we”, “us”, “our”) handles bookings, cancellations, amendments, and refunds for services booked through our website and online booking platform (the “Service”). By making a booking, you agree to this policy.
All bookings made through our website or online services are subject to confirmation. Once a booking is confirmed, this policy applies. Please ensure that all details provided during the booking process, including vehicle and contact information, are accurate, as this may affect your eligibility for cancellations or refunds.
You may request to cancel or amend your booking at any time. All cancellations or changes are subject to the discretion of [Insert Business Name]. While we aim to accommodate requests, we reserve the right to accept or decline them in accordance with our business requirements. Early notification increases the likelihood of a refund or alternative booking.
We reserve the right to cancel or amend your booking at any time. Reasons for cancellation may include, but are not limited to, operational constraints, staff availability, safety concerns, or unforeseen circumstances. In such cases, we will notify you as soon as possible and offer a full refund or an alternative appointment where applicable.
Refunds, if applicable, will be processed through the original payment method used at the time of booking. The timing and amount of any refund are at the sole discretion of [Insert Business Name]. Refunds may be full or partial depending on the circumstances, and no refund is guaranteed unless explicitly approved.
Factors that may influence refunds include:
Failure to attend a booked appointment without prior notice (“no-show”) may result in the loss of any payment made. We may, at our discretion, charge a cancellation or no-show fee to cover operational costs.
Requests to delete your account will not automatically cancel bookings. To cancel a booking and/or request a refund, please contact us separately using the contact details provided on our website. When a deletion request is made, we will remove your personal information from our systems, unless retention is required for legal, tax, or regulatory reasons.
To request a cancellation, amendment, or refund, please contact us using the details provided on our website. All requests are subject to review and approval by [Insert Business Name].
All decisions regarding cancellations, amendments, or refunds are at the sole discretion of [Insert Business Name]. We are not legally required to provide a refund or reason for refusal, but we aim to be fair and transparent in all cases.
We may update this Booking, Refund & Cancellation Policy from time to time. The latest version will always be available on our website and will apply immediately upon publication.
If you have any questions about this Booking, Refund & Cancellation Policy, or wish to request a cancellation, amendment, refund, or account deletion, please contact us using the details provided on our website.
