Last updated: [Insert Date]
These Terms and Conditions (“Terms”) govern your use of this website and the online booking services (collectively referred to as the “Service”) provided by [Insert Business Name] (“we”, “us”, “our”). By using this website or making a booking with us, you agree to these Terms. Please read them carefully before proceeding.
[Insert Business Name] provides vehicle servicing, repairs, and MOT testing through this online booking platform. Our registered business address and contact details can be found on our website’s contact page.
2.1. You may make a booking online by selecting the desired service, date, and time slot.
2.2. All bookings are subject to confirmation. You will receive an email and/or SMS once your booking has been confirmed.
2.3. Please ensure all information you provide — including vehicle details, contact information, and payment details — is accurate and complete.
2.4. We reserve the right to refuse or cancel any booking where incorrect information has been provided or where we are unable to carry out the service requested.
3.1. A full list of services and indicative prices is available on our website.
3.2. Prices are inclusive of VAT unless otherwise stated.
3.3. The price quoted at the time of booking will normally be honoured, but may be subject to change if additional work or parts are required. We will always seek your approval before carrying out any additional work.
3.4. We reserve the right to modify or withdraw services or prices before a booking is confirmed.
4.1. Payments are securely processed via Mollie Payments, a regulated third-party payment provider.
4.2. A commission or processing fee may be included in the final amount charged to cover transaction and service costs.
4.3. Full or partial payment may be required at the time of booking, depending on the service type.
4.4. If your payment is unsuccessful or declined, your booking may be automatically cancelled.
5.1. You may cancel or amend your booking in accordance with our cancellation policy.
5.2. Refund eligibility depends on the timing of the cancellation and whether any work or parts have already been ordered or carried out.
5.3. Refunds (full or partial) will be processed through the original payment method using the Mollie payment gateway.
5.4. You will receive confirmation of any refund via email, including the refund amount and expected processing time.
5.5. We reserve the right to charge a cancellation or no-show fee if you fail to attend your booked appointment without prior notice.
6.1. You are responsible for ensuring that your vehicle is safe, roadworthy, and suitable for the services requested.
6.2. You must disclose any relevant information that may affect the performance or safety of the work being carried out.
6.3. Please arrive on time for your booking or contact us in advance if you expect to be delayed.
7.1. We will perform all services with reasonable care and skill, in accordance with accepted industry standards.
7.2. Except as required by law, we shall not be liable for any indirect, incidental, or consequential losses arising from your use of our website or services.
7.3. Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.
8.1. By making a booking, you consent to receive communications related to your appointment (e.g., confirmations, reminders, and updates) via email and/or SMS.
8.2. We may also send MOT reminders or promotional messages. You can opt out of marketing communications at any time.
9.1. Your personal data is collected and processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
9.2. We only use your data for legitimate purposes such as managing bookings, processing payments, and sending necessary notifications.
9.3. You have the right to request deletion of your personal data and/or your account (“right to be forgotten”). If you request deletion, we will remove your personal information from our systems, including account details and booking history, unless retention is required for legal or regulatory purposes.
9.4. We may share your data with third parties (e.g., Mollie Payments or our SMS/email provider) solely to facilitate these services.
9.5. For full details, please refer to our Privacy Policy, available on this website.
10.1. We may update or amend these Terms from time to time.
10.2. The latest version will always be available on our website and will apply immediately upon publication.
These Terms and any dispute arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
If you have any questions, complaints, or need to amend, cancel, or delete your account or booking, please contact us directly using the contact details provided on this website.
